A leading company in the wine sector aimed to replace a logistics provider that could no longer ensure the timeliness and service quality required to guarantee full customer satisfaction and maintain high company standards.
The challenge
The complexity of the project stemmed from:
The need to identify suppliers
with suitable infrastructure and specific technical expertise for handling sensitive and fragile products.
The heterogeneous geographic distribution
of destinations and recipients, requiring a comprehensive and flexible logistics network.
Managing the risks
associated with changing the logistics partner, including system integration and ensuring operational continuity during the transition.
The solution
aBCD Consulting developed a three-phase project:
1. Supply chain assessment:
Analysis of technical and operational requirements
for the new logistics provider.
Mapping the capabilities of potential suppliers,
both nationally and internationally.
Identification of key evaluation criteria,
such as infrastructure, reliability, costs, and regulatory compliance.
2. Strategic partner selection:
Qualitative and quantitative evaluation
of suppliers through a decision radar based on six critical macro areas.
Definition of a compatibility index
to identify the most suitable supplier.
Conducting audits and warehouse visits
to verify the operational and technological conditions of the suppliers.
3. Implementing and monitoring:
Contracting the new provider,
including clauses for risk management and specific SLAs.
Integration of IT systems
to ensure a smooth transition.
Introduction of KPIs to monitor performance
and identify further areas for improvement.
Results
Thanks to aBCD Consulting’s supply chain risk management advisory, the company achieved:
Risk mitigation:
- A more resilient supply chain, better prepared to handle unforeseen events.
- Operational continuity during the transition with no significant impact on deliveries.
Operational improvement:
- Reduced delivery times and increased punctuality.
- Optimized inventory management and distribution flows.
Added value:
- Adoption of advanced technologies to enhance efficiency.
- Increased customer satisfaction through a more reliable logistics service.
